Quality Assurance

VSS Welcomes Your Views

Our Aim:

is to provide excellent services which meet the needs of the people in our care

Our Commitment:

 is to reach the highest standards of customer care

How can this be possible?


We constantly seek feedback from service users, their families and other agencies. We are always grateful for suggestions as to how we may improve our services and we view complaints positively as a means of being able to identify and correct any failings in the services we provide. By letting us know if you have any complaints we can investigate the matter and hopefully resolve any areas of dissatisfaction.

Our Complaints Policy is there to be used and we will assist service users and tenants, carers and others in using our procedure.

Who can use this Policy?


Service Users Carers and their families, Purchasers and other referrers staff from other agencies Members of the public Members of staff, including volunteers Students on placement

Why you may want to use this Policy?


  • To share a concern
  • To make a complaint
  • To make a suggestion
  • To give feedback about the service you have received
  • To pass on a compliment